Privacy Policy
Last Updated: January 2025
At Riskyex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our educational platform.
Information We Collect
Personal Information
When you register for our courses or interact with our platform, we collect information that helps us provide better educational services. This includes your name, email address, phone number, and payment details when you enroll in courses.
We also gather information about your learning progress, course completion rates, and interaction patterns within the platform. This data helps us understand how students engage with our content and allows us to improve the learning experience.
Technical Data
Our systems automatically collect technical information including your IP address, browser type, device information, and operating system. This helps us ensure platform compatibility and security.
- Device identifiers and connection information for security purposes
- Usage patterns and navigation paths within the platform
- Session duration and interaction timestamps
- Geographic location data based on IP address
How We Use Your Information
Course Delivery
We use your information to provide access to educational content, track your progress, and issue certificates upon completion.
Communication
Your contact details allow us to send course updates, schedule changes, and important platform notifications.
Platform Improvement
Usage data helps us identify areas for improvement and develop new features that enhance learning outcomes.
Security
Technical information helps us detect and prevent unauthorized access and maintain platform integrity.
Personalized Learning Experience
We analyze your learning patterns to recommend relevant courses and adjust content delivery to match your pace and preferences. This personalization helps create more effective learning paths tailored to individual needs.
We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us operate the platform, and they are bound by strict confidentiality agreements.
Data Protection and Your Rights
Security Measures
We implement industry-standard security protocols including encryption for data transmission, secure server infrastructure, and regular security audits. All payment information is processed through certified payment gateways and is never stored on our servers.
Access to personal data is restricted to authorized personnel who need it to perform their duties. We maintain detailed access logs and conduct regular reviews of our security practices.
Your Privacy Rights
You have full control over your personal information. You can request access to your data, update incorrect information, or request deletion of your account at any time. We will respond to such requests within 30 days.
- Access and download a copy of your personal data
- Correct or update any inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications while maintaining course access
- Export your learning progress and certificates
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we keep minimal data for legal compliance purposes, typically for seven years as required by Philippine regulations.
Cookies and Tracking
Our platform uses cookies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
Third-Party Services
We use trusted third-party services for analytics, payment processing, and content delivery. These providers operate under their own privacy policies and we ensure they meet our standards for data protection.
Questions About Your Privacy?
If you have concerns about how we handle your data or want to exercise your privacy rights, our team is here to help. We are committed to transparency and will address your questions promptly.
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